What we ask
of each other.

Signs of Life (“SOL”, “we”, “us”, or “our”) is a digital wellness platform operated by [Company Name] Pte. Ltd., a company incorporated in Singapore (UEN: [UEN Number]).

SOL enables seniors to send a simple daily check-in to a loved one — and alerts that loved one if no check-in arrives. That is the entirety of what SOL does.

These Terms & Conditions (“Terms”) govern your access to and use of the SOL platform, including our marketing website, the caregiver dashboard, and the senior check-in Progressive Web App (PWA). By using any part of SOL, you agree to be bound by these Terms.

By accessing or using SOL — whether as a senior tapping the check-in button or a caregiver setting up an account — you confirm that you have read, understood, and agreed to these Terms.

If you do not agree with any part of these Terms, you must not use SOL. We will not be able to provide the service to you until you accept.

Caregivers creating an account on behalf of themselves confirm they are at least 18 years of age. SOL is not designed for, marketed to, or intended to be used by anyone under the age of 18.

SOL is a social wellness tool. It provides peace of mind for families through a simple daily ritual: a senior taps a button once a day, and their caregiver knows they are okay.

What SOL does

The senior's device displays a large check-in button during one or more configured time windows each day. When the senior taps the button, a confirmation is logged and the caregiver is notified (if they have opted in to confirmations). If the senior does not tap within the window, the caregiver receives a missed check-in alert via email (free tier) or WhatsApp (paid tier).

What SOL does not do

Specifically, SOL does not: monitor vital signs or health metrics; detect falls or physical incidents; track location; automatically dispatch any emergency services; or guarantee uninterrupted delivery of any notification.

Tier comparison

SOL is available on a free tier and a paid subscription tier. The key differences are:

Tier enforcement is managed server-side. Billing and payment details are governed by our separate subscription terms, provided at the point of upgrade.

SOL is designed for two types of users. Both must be adults.

Each user may hold one account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access, please contact us immediately at [email protected].

Pairing codes are single-use, valid for 48 hours, and expire automatically on first use. A maximum of 3 failed pairing attempts triggers a 15-minute lockout for security purposes.

SOL operates on a best-effort basis. We work hard to ensure alerts are delivered promptly and reliably, but the nature of internet-connected software means we cannot guarantee 100% uptime or delivery for every notification.

What SOL is not liable for

SOL shall not be liable — directly or indirectly — for any missed alert, delayed notification, or failure of the service arising from:

• 📡
  Internet or connectivity outages on the senior's device, the caregiver's device, or any network infrastructure between them.
• 🔋
  Device battery depletion on the senior's or caregiver's device, causing the app or notification to go undelivered.
• ✉️
  Third-party email service disruptions (including but not limited to SendGrid or any email provider used to deliver free-tier alerts).
• 💬
  WhatsApp Business API disruptions or Meta platform outages affecting paid-tier alert delivery.
• 🖥️
  Any technical failure outside SOL's direct control including but not limited to cloud provider outages, DNS failures, CDN disruptions, or OS-level notification restrictions on the user's device.
• 📵
  Silent mode, Do Not Disturb, or notification settings on the caregiver's device that prevent an alert from being seen or heard.

Your acknowledgement

By using SOL, you acknowledge and agree that:

SOL is not a safety-critical system. You understand that alerts may not be delivered in every instance, and you will not rely on SOL as the sole or primary means of monitoring a senior's wellbeing in situations where their safety may be at immediate risk.

You agree to indemnify and hold harmless [Company Name] Pte. Ltd., its directors, employees, and agents from and against any claims, losses, damages, or expenses (including legal fees) arising from your use of SOL for medical, emergency, or safety-critical purposes that exceed the scope of a social wellness tool.

SOL has been designed with regulatory clarity in mind. We want users, caregivers, and healthcare professionals to understand exactly how SOL is — and is not — classified under Singapore law.

This classification is based on the following characteristics of SOL:

SOL does not collect, process, transmit, or act upon any health, clinical, or biometric data. The data SOL handles — a tap timestamp, a phone number, an email address — is social and behavioural in nature, not medical. SOL does not diagnose, treat, prevent, or monitor any medical condition. SOL does not interface with any medical device or clinical system.

SOL is designed to provide social reassurance — the digital equivalent of a daily phone call. It is a communication and wellness tool, nothing more.

You may delete your account at any time. We have designed the deletion process to be straightforward, and your data will be removed promptly.

When you delete your account

• Pairing links between seniors and caregiversImmediately
• Check-in history and activity logsImmediately
• Personal identifiers (name, phone, email)Within 7 days
• Anonymised aggregate analytics (if any)Retained (de-identified)
• Backup purge from all storage systemsWithin 30 days

To request account deletion, email [email protected] with the subject line “Account Deletion Request” from your registered email address. We will acknowledge your request within 3 business days and confirm completion within 30 days.

Automatic data retention limits

Regardless of account status, check-in history is subject to automatic purging based on your plan tier: 7 days for free tier users and 30 days for paid tier users. Data beyond the retention window is permanently deleted on a rolling basis.

Termination by SOL

SOL reserves the right to suspend or terminate any account that we believe, in good faith, is being used in violation of these Terms, in a manner that is harmful to other users, or in a manner that creates legal or regulatory risk for SOL. Where possible, we will provide notice before termination. In cases of serious misuse, we may act without prior notice.

SOL is a growing product. We will continue to improve it, add features, and occasionally retire or change existing functionality.

SOL reserves the right to modify, update, suspend, or discontinue any feature or aspect of the service at any time, with or without prior notice. This includes changes to the free tier — features offered on the free tier today are not guaranteed to remain free indefinitely.

For significant changes that materially affect the core check-in or alerting functionality, we will provide at least 14 days' notice to all registered caregiver accounts via email before the change takes effect.

For minor updates — performance improvements, UI changes, bug fixes, or the addition of new features — we may deploy without prior notice.

We may update these Terms from time to time as SOL evolves or as legal and regulatory requirements change.

For material changes — changes that meaningfully affect your rights, our liability, or how the service works — we will notify you via the email address registered to your caregiver account at least 14 days before the changes take effect. The notification will clearly summarise what is changing and why.

For minor changes — corrections, clarifications, or formatting updates that do not affect your rights or our obligations — we will update the Terms and revise the effective date at the top of this page without prior email notification.

Continued use of SOL after the effective date of any revision constitutes your acceptance of the updated Terms. If you do not agree with a change, you may request account deletion before the effective date — see Section 7.

All previous versions of these Terms are available upon request by emailing [email protected].

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Singapore.

The parties irrevocably submit to the exclusive jurisdiction of the courts of Singapore to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation.

If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.